Refund policy
Network Guarantee
At Network Guarantee, we are committed to providing high-quality services and ensuring customer satisfaction. Please read our Return and Refund Policy carefully to understand how we handle refunds and cancellations.
1. Services Covered
Network Guarantee provides digital and network-related services. As these services are intangible and delivered electronically, returns are generally not applicable once the service has been initiated or completed.
2. Refund Eligibility
Refunds may be considered under the following conditions:
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The service was not delivered as agreed.
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A technical issue from our side prevented service delivery.
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A duplicate or incorrect payment was made.
Refund requests must be submitted within 7 days of the original purchase date.
3. Non-Refundable Cases
Refunds will not be provided if:
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The service has already been fully delivered.
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The issue is caused by incorrect information provided by the client.
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The client changes their mind after the service has started.
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Delays occur due to third-party providers beyond our control.
4. How to Request a Refund
To request a refund, please contact us with the following details:
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Full name
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Order or invoice number
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Reason for refund request
Requests can be sent via our official contact channels listed on the website.
5. Refund Processing
Once approved, refunds will be processed within 7–14 business days using the original payment method. Processing time may vary depending on your bank or payment provider.
6. Cancellations
If you wish to cancel a service, please notify us as soon as possible. Cancellations made before work has started may be eligible for a partial or full refund.
7. Policy Updates
Network Guarantee reserves the right to update or modify this policy at any time without prior notice. Any changes will be posted on this page.
8. Contact Us
If you have any questions regarding this Return and Refund Policy, please contact us through the details provided on our website.